SFM Apparel Store FAQ

CUSTOM PRODUCTS

Products that have been altered, personalized, or otherwise customized to a user’s specifications (including but not limited to color, size, design, imprint, engraving, or uploaded artwork) are not eligible for return, exchange, or refund for any reason other than manufacturing defects or damage occurring prior to delivery. By placing an order for a customized product, the customer acknowledges and agrees that such items are produced specifically for the customer and cannot be resold or repurposed. This exclusion applies regardless of whether the product has been used, as customization renders the item unique to the customer’s order. In the event of a confirmed defect, the Company reserves the right, at its sole discretion, to repair, replace, or refund the product in accordance with applicable consumer protection laws.